Store regulations

Regulations of the online store

§ 1.

General provisions.

1. The online store, operating at www.felinoire.com , sells accessories and animal food.

2. These Regulations set out the rules for using the Store as well as customer rights and obligations.

3. The Regulations set out the rules for the implementation of purchases in the online store managed by the Seller at www.felinoire.com

4. These Regulations have been developed in accordance with the provisions of applicable law, including:

1. of the Act of July 18, 2002 on the provision of electronic services,

2. of the Act of 30 May 2014 on consumer rights,

3. of the Act of 4 February 1994 on Copyright and Related Rights,

4. Act of April 23, 1964 - Civil Code.

5. The regulations set out the rules of the online store and the conditions for placing orders and purchasing. The customer is obliged to use the Store in accordance with the provisions of these Regulations, applicable law and the principles of good customs.

6. The content of the Regulations is available to the customer free of charge on the store's website in a form that allows you to download, save and reproduce using the ICT system it uses.

7. Placing an order in an online store is tantamount to accepting the content of the Regulations and a commitment to comply with it.

8. The sale of goods is carried out by the online store via the Internet in the European Union.

9. The seller undertakes to provide the customer with goods that are free from any physical and legal defects.

10. The prices presented in the store are expressed in Polish zlotys and include VAT (they are gross prices).

11. The total amount of the order includes the product price and delivery costs that are given on the store's pages.

§ 2.

Definitions.

1. Customer - a natural person, legal person or organizational unit who makes purchases in the store.

2. Consumer - a client who performs activities not related to his business or professional activity.

3. Entrepreneur - a customer who performs activities in connection with the business.

4. Business Day - one day from Monday to Friday, excluding public holidays.

5. Registration form - the form is available in the online store enabling the creation of an account.

6. Order form - an electronic service, an interactive form available in an online store enabling placing an order, in particular by adding products to an electronic basket and determining the terms of the sales contract, including delivery and payment.

7. Civil Code - Act of the Civil Code of April 23, 1964 (Journal of Laws 1964 No. 16, item 93, as amended).

8. Account - an electronic service, marked with an individual name (login) and a slogan given by the customer, a set of resources in the Seller's ICT system, in which the data provided by the Customer and information about orders he placed in the online store.

9. Newsletter-an electronic service, electronic distribution service provided by the Service Provider via e-mail e-mail, which allows all customers using it to automatically receive cyclical content from the seller of subsequent editions of the newsletter containing information about products, new products and promotions in the online store.

10. Product - a movable item available in the online store, which is the subject of a sales contract between the customer and the seller.

11. Seller - Dominik Franz, running a business under MPH Dominik Franz, NIP: 6761588369 ul. Bolesława Brave 37,31-428 Krakow.

12. Sales contract - a product sales contract concluded or concluded between the customer and the seller via the Online Store.

13. Electronic service - a service provided electronically by the Service Provider to the Service Recipient via the Online Store.

14. Consumer Rights Act - Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827, as amended).

15. Order - a statement of the customer's will made using the order form and aiming directly to conclude the Product Sale Agreement with the Seller.

16. Electronic service - a service provided electronically by the Service Provider to the Service Recipient via the Online Store.

§ 3.

Placing orders. Customer account.

1. The customer can place orders via the website www.felinoire.com.

2. To place an online order, select an interesting product and click "Add to cart". The product will then be added to the virtual basket, the content of which can be checked and edited before the final confirmation of the order. The total price of products placed in the basket does not include the costs of the order, which depend on the customer's choice and are calculated separately when placing the order.

3. When placing the order, the customer complements the order form: provides the delivery address, selects the preferred shipping method and payment method, and also complements the contact details such as phone number and e-mail address.

4. The order is considered to be placed when you click "I buy and pay".

5. The customer also has the option of setting up an account in the online store, which allows you to save data that facilitates the implementation of future orders. The registration process involves clicking the "Register" tab and completing the registration form and providing the e-mail address as a login and setting an individual password. The password is known only to the customer and should be properly secured.

6. Registration in the online store is voluntary and free.

7. To set up an account, it is necessary to accept the Regulations and agree to the processing of the provided personal data if they are marked as required.

8. Providing mandatory data is necessary to create an account and process orders in the store.

9. Each customer can only have one account in the store.

10. Technical requirements for account registration include having a unique email address.

11. In the event that the data provided by the customer is incomplete or raises doubts as to their truthfulness, the seller has the right to contact the customer to supplement them. Until the doubt is clarified, the implementation of the order is suspended. If the contact is not possible or the data is not corrected, the seller reserves the right to cancel the order.

12. After placing the order correctly, the customer will receive an e-mail with confirmation of its acceptance. Sending this confirmation means the conclusion of a contract between the customer and the seller.

13. In a situation where the execution of the order turns out to be impossible due to the lack of availability of the product, the seller will immediately inform the customer. If the payment has already been made, the amount will be paid.

14. If the customer when placing the order decides to pay in advance, the seller will proceed to perform the order after receiving the payment. The moment of receipt of the payment is the moment of crediting the amount due on the seller's bank account or, if the electronic payments are used, the time the seller receives confirmation of payment from the electronic payment operator. If you choose the 'cash on delivery', the order is completed immediately after it is placed

15. At the customer's request, after checking the checkbox "I want to receive a VAT invoice", an electronic invoice may be sent to the e-mail address provided. Acceptance of the Regulations means consent to receiving invoices in electronic form, in accordance with the Act on tax on goods and services of March 11, 2004 (Journal of Laws of 2016, item 710, as amended).

§ 4.

Seller's rights.

1. The seller has the right to suspend or delete the customer's account according to his own decision, thus limiting access to part or all of the services, content and resources of the Store, especially in the event of violation of the Regulations, applicable law, the principles of social coexistence or acting to the detriment of the seller, other clients or business partners.

2. The seller can modify, add, delete, temporarily suspend or limit access to selected store services at his own discretion, without having to obtain the consent of customers.

3. The seller sets the following safety rules regarding the use of the account:
   a) The customer may not share his login and password to third parties.
   b) The seller will never request the customer to pass the password to the account.

§ 5.

Delivery.

1. The ordered products are delivered to the address indicated by the customer when placing the order.

2. Delivery costs are borne by the customer. Their height is provided each time when ordering.

3. The seller makes every effort to ensure that the order is processed within 5 business days from receiving the full amount for the order to the seller's bank account. This term may change in rare cases - the seller, as a rule, informs about it in advance in the description of the goods. In the event that in the course of the contract it turns out that it may be delayed, the seller will immediately inform the customer about the new expected delivery date.

§ 6.

Prices and payment methods.

1. Products prices are given in Polish zlotys (PLN) and include VAT in accordance with applicable regulations.

2. The customer can choose one of the available payment methods provided by the seller.

3. When making payments, the customer should follow the information provided by the seller or operator of a given payment method.

4. By choosing payment via payment operators, the Customer undertakes to comply with the Regulations for the provision of services by such an operator.

§ 7.

Account deletion.

1. The customer can delete the account in the store by himself. This option is available after logging in to the customer's panel and consists of pressing the "Delete Account" button.

2. Deleting the account results in the removal of customer identification data and the anonymization of the customer name and e-mail address.

§ 8.

Using the store without shopping.

1. Using the store is completely free and voluntary for all customers.

2. Customers are obliged to read the content of the Regulations and other related documents and must accept its provisions to continue using the store.

3. Customers cannot use personal data obtained in the store for marketing purposes.

4. The technical requirements necessary to use the store include:

1. device with a screen that allows you to display websites,

2. Internet access,

3. Web browser consistent with W3C standards and supporting HTML5,

4. JavaScript service enabled,

5. Active cookies.

5. For the sake of customer safety, it is recommended to comply with widely recognized network security rules.

6. Actions taken by customers are forbidden or using software, including:

1. decompilation and analysis of the source code without written consent,

2. excessive loading of the store server without written consent,

3. attempts to identify gaps in the store's security and server configuration without written consent,

4. sending a code, scripts or software that can harm its operation, clients or administrator,

5. placing a code in the store that can track or capture customer or administrator data,

6. taking actions aimed at disturbing, immobilizing or hindering the functioning of the store.

7. If a cyber security incident is detected or a potential violation of the GDPR, customers should immediately report this fact to the store administrator to enable a quick solution to the problem and protect all customers.

8. The store provides tools enabling customer interaction, such as:
   a) contact form.

9. The store provides an electronic service in the form of a newsletter. To use the Newsletter service, the customer introduces his e-mail address to the appropriate field on the store's website and approves it by clicking the "Sign up" button. The service is launched after the customer confirms the intention of subscription by clicking on the link sent in the e-mail to the address indicated by the customer. In addition, the customer has the option of starting the use of the Newsletter service by selecting the appropriate option when placing an order in the store.

10. Personal data of customers contacting the Seller is processed in accordance with the principles set out in the "Privacy Policy", which is an integral part of the Regulations.

§ 9.

Withdrawal from a distance sales contract

by a customer who is a consumer.

1. The customer who is a consumer has the right to withdraw from the sales contract within 14 days without the need for a reason. This period begins the run from the date of the contract or, if the seller is obliged to deliver the goods, from the moment the Customer takes into possession.

2. The statement of withdrawal from the contract may have the following content:

Addressee: [Seller's data]

Store: [store name]

E-mail: [email address]

Telephone: [contact number]

" I hereby inform about withdrawal from the sales contract of the following products: ___ . Date of invoice: ___.

Name and surname: ___.

Address: ___.

Signature (if the form is sent in paper version).

Date: ___ "*

The consumer may use the above formula or use the form available at the end of the Regulations or specified in Annex 2 to the Act of 30 May 2014 on consumer rights. To maintain a deadline for withdrawal from the contract, it is enough for the consumer to send an appropriate statement to the Seller's or e-mail address provided in the Regulations within 14 days from the date indicated in point 1 or 2.

3. As a result of effective withdrawal, the contract is considered reliable, and the consumer is released from all obligations. The product should be returned intact, taking into account the changes resulting from the need to check its features, functionality and action. The right to withdraw from the contract does not apply for products that are not suitable for refund due to health or hygiene or whose protection has been broken after delivery such as dry food, wet food, flavors and other products for consumption.

4. The consumer should refund the products along with the submission of a statement of withdrawal or immediately after submitting it, but not later than within 14 days from the date of withdrawal from the contract.

5. The seller is obliged to return the amount paid to the consumer within a period not exceeding 14 days from the date of receipt of an effective declaration of withdrawal.

6. The cost of returning products is borne by the consumer. The seller may refuse to accept the return sent at his expense.

§ 10.

Complaint procedure

1. The customer has the right to submit a complaint regarding purchased products.

2. The complaint should contain the following information: the name of the customer or company name, date of notification, invoice or receipt number, name and number of advertised products, description of the defect and expectations as to how to resolve the case. It is also recommended to provide the contact number to improve the complaint process.

3. Complaints can be submitted:

1. online via the complaint form available in the store,

2. via e-mail to the e-mail address: info@felinoire.com,

4. in writing to the address of the seller: MPH Dominik Franz, NIP: 6761588369 ul. Bolesława Brave 37,31-428 Krakow. As part of the complaint, the customer may demand a specific action - repair, exchange or refund.

5. The advertised product should be delivered to the seller's headquarters along with a copy or original proof of purchase (e.g. invoice, receipt) immediately, but as far as possible no later than within 14 days.

6. The store undertakes to consider the complaint and inform the customer about its result within 14 days from the date of its receipt .

7. The seller undertakes to reimburse funds for purchased goods or service and, in the case of online purchases, shipping costs to the customer. The consumer has the right to a refund by bank transfer to the bank account indicated in the submitted complaint within 14 days of receipt of the declaration of legitimacy and recognition of the complaint.

8. The rules set out in this paragraph also apply to complaints regarding services provided electronically by the Seller.

9. The seller does not provide an additional commercial guarantee for products (other than the product manufacturer's warranty) or provides after -sales services. The customer has the right to a statutory warranty for the disadvantages of the goods.

10. If the product warranty is provided separately and regardless of the Seller, its manufacturer, information about this - as well as the conditions of the guarantee granted in this way - are on the product description card in the store or on the product packaging.

11. Product colors displayed on monitor screens may differ from real colors, which is why we do not accept phrases in this respect. Also, the differences in the texture of the material or the shape of the products, resulting from their properties, do not constitute grounds for a refund, provided that the product complies with the description.

§ 11.

Final provisions

1. The seller reserves the right to introduce changes to the Regulations, while the possible changes to the Regulations do not apply to orders submitted before the amendment of the Regulations - orders placed before the date of entry into force of the new version of the Regulations are carried out on the basis of the provisions in force on the day the Customer has been placed on the day of placing the order.

2. All contracts concluded as part of the store's activities are prepared in Polish.

3. If any of the provisions of the Regulations is considered invalid or ineffective in accordance with applicable law, this does not affect the validity of the other provisions of the Regulations. In place of the invalid decision, a solution closest to its purpose and general assumptions of the regulations will be used.

4. In matters not covered in these Regulations, the law shall apply, including in particular:

1. Civil Code (Act of 23 April 1964),

2. Act on the provision of electronic services (of July 18, 2002),

3. Consumer Rights Act (of 30 May 2014),

4. Act on Copyright and Related Rights (of February 4, 1994).

5. The Regulations are an integral part of the sales contracts concluded between the seller and customers.

6. In the case of disputes arising from these Regulations, the seller and the entrepreneur who is the entrepreneur undertake to strive for amicable resolution of the conflict. The seller also informs about the possibility of using the proceedings before permanent consumer consumer courts operating at the Provincial Inspectorates of the Trade Inspection.

7. Pursuant to Regulation (EU) No. 524/2013 of May 21, 2013, we would like to inform you that at http://ec.europa.eu/consumers/odr, we inform you that the platform of the online dispute setting system between consumers and entrepreneurs at EU level (ODR platform) is available. The ODR platform is a website with a comprehensive service point for consumers and entrepreneurs striving for an out -of -court resolution of the dispute regarding contractual obligations arising from an online sales contract or services for the provision of services.