Store Regulations

ONLINE STORE REGULATIONS

§ 1.

General provisions.

1. The online store, operating at www.felinoire.com , sells accessories and pet food.

2. These regulations define the rules for using the store and the rights and obligations of customers.

3. The Regulations define the rules for making purchases in the online store managed by the Seller at www.felinoire.com

4. These Regulations have been developed in accordance with the provisions of applicable law, including:

1. Act of 18 July 2002 on the provision of services by electronic means,

2. Act of 30 May 2014 on consumer rights,

3. Act of 4 February 1994 on copyright and related rights,

4. Act of 23 April 1964 – Civil Code.

5. These Terms and Conditions define the operating principles of the Online Store and the terms and conditions for placing Orders and making purchases. The Customer is obligated to use the Store in accordance with the provisions of these Terms and Conditions, applicable law, and principles of good practice.

6. The content of the Regulations is available to the Customer free of charge on the Store's website in a form that allows it to be downloaded, saved and reproduced using the IT system used by the Customer.

7. Placing an Order in the Online Store is tantamount to accepting the Terms and Conditions and undertaking to comply with them.

8. The sale of goods is carried out by the online store via the Internet within the European Union.

9. The Seller undertakes to deliver to the Customer goods that are free from any physical and legal defects.

10. The prices presented in the Store are expressed in Polish zloty and include VAT (they are gross prices).

11. The total amount of the order includes the price of the product and delivery costs, which are listed on the Store's website.

§ 2.

Definitions.

1. Customer – a natural person, legal person or organizational unit that makes purchases in the store.

2. Consumer – a customer who performs activities unrelated to his business or professional activity.

3. Entrepreneur – a customer who performs activities in connection with his business activity.

4. Working day – one day from Monday to Friday, excluding public holidays.

5. Registration form – a form available in the Online Store enabling the creation of an Account.

6. Order Form – Electronic Service, an interactive form available in the Online Store enabling the placement of an order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.

7. Civil Code – the Civil Code Act of 23 April 1964 (Journal of Laws of 1964, No. 16, item 93, as amended).

8. Account – Electronic Service, a set of resources in the Seller’s IT system, marked with an individual name (login) and password provided by the Customer, in which the data provided by the Customer and information about the Orders placed by him in the Online Store are collected.

9. Newsletter – Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, which enables all Customers who use it to automatically receive from the Seller periodic content of subsequent editions of the newsletter containing information about Products, new products and promotions in the Online Store.

10. Product – a movable item available in the Online Store that is the subject of the Sales Agreement between the Customer and the Seller.

11. Seller – Dominik Franz, conducting business activity under the name MPH Dominik Franz, NIP: 6761588369, ul. Bolesława Chrobrego 37, 31-428 Kraków.

12. Sales Agreement – ​​a Product sales agreement concluded or entered into between the Customer and the Seller via the Online Store.

13. Electronic service – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.

14. Consumer Rights Act – Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827, as amended).

15. Order – a declaration of intent of the Customer submitted via the Order Form and aiming directly at concluding a Product Sales Agreement with the Seller.

16. Electronic service – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.

§ 3.

Placing orders. Customer account.

1. The customer can place orders via the website www.felinoire.com.

2. To place an online order, select the desired product and click "Add to Cart." The product will then be added to a virtual shopping cart, the contents of which can be reviewed and edited before final confirmation of the order. The total price of the products in the shopping cart does not include ordering costs, which depend on the customer's selection and are charged separately when placing the order.

3. When placing an order, the Customer completes the Order Form: provides the delivery address, selects the preferred shipping method and payment method, and completes contact details such as telephone number and email address.

4. The order is considered placed when you click the "Buy and pay" button.

5. The customer can also create an account in the Online Store, which allows them to save their data to facilitate future orders. The registration process involves clicking the "Register" tab, completing the Registration Form, providing their email address as their login, and setting a personalized password. The password is known only to the customer and should be appropriately secured.

6. Registration in the online store is voluntary and free of charge.

7. To create an account, you must accept the terms and conditions and consent to the processing of your personal data, if they are marked as required.

8. Providing mandatory data is necessary to create an account and place orders in the store.

9. Each Customer may only have one account in the Store.

10. Technical requirements for account registration include having a unique email address.

11. If the information provided by the Customer is incomplete or raises doubts as to its accuracy, the Seller reserves the right to contact the Customer to complete the information. Until the doubts are resolved, the order will be suspended. If contact is impossible or the information is not corrected, the Seller reserves the right to cancel the order.

12. After successfully placing an order, the Customer will receive an email confirming its acceptance. Sending this confirmation constitutes the conclusion of a contract between the Customer and the Seller.

13. If the order cannot be fulfilled due to product unavailability, the Seller will immediately notify the Customer. If payment has already been made, the amount paid will be refunded.

14. If the Customer chooses to pay in advance when placing an order, the Seller will begin processing the order upon receipt of payment. Payment is deemed received when the amount due is credited to the Seller's bank account or, in the case of electronic payments, when the Seller receives payment confirmation from the electronic payment provider. If cash on delivery is selected, processing of the order begins immediately after it is placed

15. At the Customer's request, after checking the "I want to receive a VAT invoice" checkbox, an electronic invoice can be sent to the email address provided. Acceptance of these Terms and Conditions constitutes consent to receiving invoices electronically, in accordance with the Goods and Services Tax Act of 11 March 2004 (Journal of Laws of 2016, item 710, as amended).

§ 4.

Seller's Rights.

1. The Seller has the right to suspend or delete the Customer's account at its own discretion, thereby limiting access to some or all of the services, content and resources of the Store, especially in the event of a violation of the regulations, applicable legal provisions, principles of social coexistence or acting to the detriment of the Seller, other customers or business partners.

2. The Seller may modify, add, remove, temporarily suspend or limit access to selected Store services at its own discretion, without the need to obtain the consent of Customers.

3. The Seller sets out the following security rules for using the account:
   a) The Customer may not share their login and password with third parties.
   b) The Seller will never request the Customer to provide their account password.

§ 5.

Delivery.

1. The ordered Products are delivered to the address indicated by the Customer when placing the order.

2. Shipping costs are the responsibility of the customer. Their amount is always provided when placing an order.

3. The Seller makes every effort to fulfill orders within 5 business days of receipt of the full order amount in the Seller's bank account. This deadline may change in rare cases – the Seller generally provides advance notice of this in the product description. If it becomes apparent during order fulfillment that it may be delayed, the Seller will immediately inform the Customer of the new expected delivery date.

§ 6.

Prices and payment methods.

1. Product prices are given in Polish zloty (PLN) and include VAT in accordance with applicable regulations.

2. The Customer may choose one of the available payment methods provided by the Seller.

3. When making a payment, the Customer should follow the information provided by the Seller or the operator of a given payment method.

4. By choosing to pay via payment operators, the Customer undertakes to comply with the regulations governing the provision of services by such operator.

§ 7.

Deleting an account.

1. Customers can delete their Store account themselves. This option is available after logging in to the Customer panel and involves clicking the "Delete Account" button.

2. Deleting your account will result in the removal of your customer identification data and the anonymization of your customer name and email address.

§ 8.

Using the Store without making purchases.

1. Using the Store is completely free and voluntary for all Customers.

2. Customers are obliged to read the Regulations and other related documents and must accept their provisions in order to continue using the Store.

3. Customers may not use personal data obtained in the Store for marketing purposes.

4. The technical requirements necessary to use the Store include:

1. a device with a screen capable of displaying websites,

2. Internet access,

3. a web browser compliant with W3C standards and supporting HTML5,

4. JavaScript enabled,

5. active cookies.

5. For the safety of our Customers, we recommend that you follow generally accepted online security rules.

6. Actions undertaken by Customers themselves or using the software are prohibited, including:

1. decompiling and analyzing the source code without written consent,

2. excessively load the Store server without written consent,

3. attempts to identify vulnerabilities in the Store's security and server configuration without written consent,

4. sending code, scripts or software to the Store that may harm its operation, Customers or the administrator,

5. placing code in the Store that can track or capture customer or administrator data,

6. taking any action aimed at disrupting, immobilizing or hindering the operation of the Store.

7. If a cybersecurity incident or potential violation of the GDPR is detected, Customers should immediately report this fact to the Store administrator to enable a quick resolution of the problem and the protection of all Customers.

8. The Store provides tools enabling Customer interaction, such as:
   a) contact form.

9. The Store offers an electronic service in the form of a Newsletter. To subscribe, the Customer enters their email address in the appropriate field on the Store's website and confirms it by clicking the "Subscribe" button. The service is activated after the Customer confirms their subscription by clicking the link sent in an email to the address provided by the Customer. Additionally, the Customer can begin using the Newsletter service by selecting the appropriate option when placing an order in the Store.

10. The personal data of Customers contacting the Seller are processed in accordance with the principles set out in the "Privacy Policy", which constitutes an integral part of the Regulations.

§ 9.

Withdrawal from a distance sales contract

by a customer who is a Consumer.

1. A Customer who is a Consumer has the right to withdraw from the sales contract within 14 days without providing a reason. This period begins on the date the contract is concluded or, if the Seller is obligated to deliver the goods, from the moment the Customer takes possession of the goods.

2. The declaration of withdrawal from the contract may have the following content:

Addressee: [SELLER DETAILS]

Store: [STORE NAME]

Email: [EMAIL ADDRESS]

Phone: [CONTACT NUMBER]

" I hereby inform you that I withdraw from the sales contract for the following products: ___ . Invoice date: ___.

Name and surname: ___.

Address: ___.

Signature (if the form is submitted in paper form).

Date: ___”*

The Consumer may use the template above or the form available at the end of these Terms and Conditions or specified in Annex 2 to the Act of 30 May 2014 on Consumer Rights. To meet the withdrawal deadline, the Consumer must send an appropriate declaration to the Seller's address or email address provided in these Terms and Conditions within 14 days of the date indicated in points 1 or 2.

3. Upon effective withdrawal, the contract is deemed null and void, and the Consumer is released from all obligations. The product must be returned in its original condition, taking into account any changes resulting from the need to check its features, functionality, and operation. The right of withdrawal does not apply to products that are not suitable for return for health or hygiene reasons, or whose seal was broken after delivery, such as dry food, wet food, treats, and other products intended for consumption.

4. The Consumer should return the Products together with the declaration of withdrawal or immediately after submitting it, but no later than within 14 days from the date of withdrawal from the contract.

5. The Seller is obliged to return the paid amount to the Consumer within a period not exceeding 14 days from the date of receipt of an effective declaration of withdrawal.

6. The cost of returning Products is borne by the Consumer. The Seller may refuse to accept returns sent at the Consumer's expense.

§ 10.

Complaints procedure

1. The Customer has the right to submit a complaint regarding the purchased Products.

2. Complaints should include the following information: the Customer's name or company name, the date of the complaint, the invoice or receipt number, the name and number of the Products complained about, a description of the defect, and the desired resolution. It is also recommended to provide a contact number to expedite the complaint process.

3. Complaints can be submitted:

1. online via the complaint form available in the Store,

2. via e-mail to the e-mail address: info@felinoire.com,

4. in writing to the Seller's address: MPH Dominik Franz, NIP: 6761588369, ul. Bolesława Chrobrego 37, 31-428 Kraków. As part of the complaint, the Customer may request a specific action – repair, replacement or refund.

5. The Product being complained about should be delivered to the Seller's registered office together with a copy or original of the proof of purchase (e.g. invoice, receipt) immediately, but if possible no later than within 14 days.

6. The Store undertakes to consider the complaint and inform the Customer about its outcome within 14 days from the date of its receipt .

7. The Seller undertakes to refund the purchase price of the goods or services purchased and, in the case of online purchases, the shipping costs to the customer. The consumer has the right to a refund via bank transfer to the bank account indicated in the submitted complaint within 14 days of receiving the statement confirming the validity and acceptance of the complaint.

8. The principles set out in this paragraph also apply to complaints regarding services provided electronically by the Seller.

9. The Seller does not provide any additional commercial warranty for the Products (other than the Product manufacturer's warranty) or provide any after-sales services. The Customer is entitled to statutory warranty for product defects.

10. If a warranty for a product is provided separately and independently of the Seller by its manufacturer, information about this - as well as the terms of such warranty - can be found on the product description card in the Store or on the product packaging.

11. Product colors displayed on monitors may differ from actual colors, so we do not accept returns for this reason. Differences in material texture or shape of Products resulting from their properties also do not constitute grounds for return, as long as the product is as described.

§ 11.

Final provisions

1. The Seller reserves the right to introduce changes to the Regulations, however, any changes to the Regulations do not apply to Orders placed before the amendment to the Regulations - orders placed before the date of entry into force of the new version of the Regulations are fulfilled on the basis of the provisions in force on the date of placing the Order by the Customer.

2. All contracts concluded as part of the Store's operations are drawn up in Polish.

3. If any provision of these Terms and Conditions is deemed invalid or ineffective under applicable law, this will not affect the validity of the remaining provisions of these Terms and Conditions. A solution that best meets the intended purpose and the general intent of these Terms and Conditions will be applied in its place.

4. In matters not regulated in these Regulations, the provisions of law shall apply, in particular:

1. Civil Code (Act of 23 April 1964),

2. Act on the provision of services by electronic means (of 18 July 2002),

3. Consumer Rights Act (of 30 May 2014),

4. Act on Copyright and Related Rights (of 4 February 1994).

5. The Regulations constitute an integral part of sales contracts concluded between the Seller and Customers.

6. In the event of any disputes arising from these Terms and Conditions, the Seller and the Customer who is an Entrepreneur undertake to seek an amicable resolution of the dispute. The Seller also informs about the possibility of using proceedings before permanent consumer arbitration courts operating at the Provincial Inspectorates of Trade Inspection.

7. Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, we hereby inform you that a platform for online dispute resolution between consumers and traders at EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is a website with a one-stop shop for consumers and traders seeking out-of-court resolution of a dispute concerning contractual obligations arising from an online sales or service contract.