§ 1 Right to withdraw from the contract
1. A consumer who has concluded a distance contract has the right to withdraw from it without giving any reason within 14 days from the date of receipt of the goods.
2. In order to exercise the right of withdrawal, the Consumer must inform the Seller of his decision by means of an unequivocal statement, for example by sending a letter by post or e-mail.
§ 2 Consequences of withdrawal from the contract
1. In the event of withdrawal from the contract, the Seller shall return to the Consumer all payments received from him, including the costs of delivery of the goods (with the exception of additional costs resulting from the Consumer's choice of a method of delivery other than the cheapest standard delivery method offered by the Seller), immediately, and in any case no later than 14 days from the day on which the Seller was informed of the Consumer's decision to exercise the right of withdrawal.
2. The Seller will refund the payment using the same payment method that was used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution; in any case, the Consumer will not incur any fees in connection with this refund.
The Seller will refund the full amount paid by the consumer, including delivery costs, within 14 days of receiving the declaration of withdrawal from the contract or from the moment of receiving the returned goods, if this happens earlier, to the consumer's bank account specified in the correspondence regarding withdrawal from the contract.
3. The Seller may withhold reimbursement until receipt of the goods or until proof of their return is provided, whichever occurs first.
§ 3 Return of goods
1. The Consumer is obligated to return or hand over the goods to the Seller immediately, and in any event no later than 14 days from the date on which they informed the Seller of their withdrawal from the contract. The deadline is met if the Consumer returns the goods before the expiry of the 14-day period.
2. The consumer bears the direct costs of returning the goods.
3. The consumer is only liable for any reduction in the value of the item resulting from using it in a manner other than necessary to establish the nature, characteristics and functioning of the item.
§ 4 Exceptions to the right of withdrawal
The right to withdraw from the contract does not apply to the Consumer in relation to contracts:
- for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has performed the service, he will lose the right to withdraw from the contract;
- in which the subject of the provision is a non-prefabricated item, manufactured according to the Consumer’s specifications or intended to meet his individual needs;
- where the subject of the performance is an item that spoils quickly or has a short shelf life;
- where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery;
- in which the subject of the performance are things which, after delivery, due to their nature, are inseparably connected with other things;
- in which the Consumer has expressly requested that the Seller come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the Consumer, or supplies items other than spare parts necessary for repair or maintenance, the Consumer has the right to withdraw from the contract in respect of additional services or items;
- where the subject of the provision are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription agreements;
- concluded through public auction;
- for the supply of digital content that is not recorded on a tangible medium, if the performance of the service has begun with the express consent of the Consumer before the expiry of the withdrawal period and after the Seller has informed the Consumer of the loss of the right to withdraw from the contract.
§ 5 Return procedure
1. To make a return, the Consumer should complete the return form available on the Store's website and attach it to the return shipment.
2. Returned goods should be sent to the following address: Labran Group Warehouse, ul. Poziomkowa 2A, 74-400 Dębno, Poland.
3. The Seller does not accept cash on delivery shipments.
4. In case of questions or doubts regarding the return procedure, the Consumer may contact the Seller at the following e-mail address: info@felinoire.com or by telephone: 731 880 680.