§ 1 The right to withdraw from the contract
1. The consumer who has concluded a distance contract has the right to withdraw from it without giving a reason within 14 days from the date of receipt of the goods.
2. To exercise the right to withdraw from the contract, the consumer must inform the seller about his decision by way of an unequivocal statement, for example by sending a letter by post or e -mail.
§ 2 The effects of withdrawal from the contract
1. In the event of withdrawal from the contract, the Seller returns to the consumer all payments received from him, including the costs of delivery of the item (except for additional costs arising from the method of delivery chosen by the consumer other than the cheapest delivery method offered by the seller), immediately, and in each case not later than 14 days from the day in which the seller was informed about the consumer's decision about the exercise of the right to withdraw from the contract.
2. The seller will make a refund using the same payment methods that were used by the consumer in the original transaction, unless the consumer clearly agreed to another solution; In any case, the consumer will not pay any fees therefore.
The seller will refund the full amount paid by the consumer, including delivery costs, within 14 days of receiving the statement of withdrawal from the contract or from the moment of receiving the returned goods, if it is previously on the consumer bank account given in the correspondence regarding withdrawal from the contract.
3. The seller may refrain from refunding until the item is received or until the proof of its return is delivered, depending on which event will occur earlier.
§ 3 Return of the goods
1. The consumer is obliged to send or transfer the item to the seller immediately, and at least not later than 14 days from the day on which he informed the seller about withdrawal from the contract. The deadline is maintained if the consumer sends the item before the end of 14 days.
2. The consumer bears direct costs of returning things.
3. The consumer is only responsible for reducing the value of things resulting from using it in a different way than it was necessary to find the character, features and functioning of things.
§ 4 Exceptions to the right to withdraw from the contract
The right to withdraw from the contract is not entitled to the consumer in relation to contracts:
- for the provision of services if the seller fully performed the service with the explicit consent of the consumer, which was informed before the commencement of the provision that after the Seller's fulfillment will lose the right to withdraw from the contract;
- in which the subject of the benefit is an unfabricated item, produced according to the consumer specification or to satisfy his individualized needs;
- in which the subject of the benefit is a thing that is quickly broken or having a short shelf life;
- in which the subject of the service is the item delivered in a sealed package, which after opening the packaging cannot be returned due to health protection or for hygiene reasons if the packaging has been opened after delivery;
- in which the subject of the benefit are things that, after delivering, due to their nature, are inseparably connected with other things;
- in which the consumer clearly demanded that the seller come to him to make urgent repair or maintenance; If the seller also provides other services than those that the consumer has demanded or provides things other than spare parts necessary to perform repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or items;
- in which the subject of the benefit are sound or visual recordings or computer programs delivered in a sealed package, if the packaging has been opened after delivery;
- for delivering dailies, periodicals or magazines, except for a subscription agreement;
- concluded through a public auction;
- on providing digital content that is not saved on a material medium, if the performance of the benefit began with the consent of the consumer before the deadline to withdraw from the contract and after the seller informs him about the loss of the right to withdraw from the contract.
§ 5 Return procedure
1. To make a refund, the consumer should complete the return form available on the store's website and attach it to the return shipment.
2. Return of the goods should be sent to the following address: Labran Group magazine, ul. Wygrovkowa 2a, 74-400 Dębno, Poland.
3. The seller does not accept the parcels on delivery.
4. In the case of questions or doubts regarding the return procedure, the consumer may contact the seller at the e-mail address: info@felinoire.com or by phone at: 731 880 680.